LEAN TRAINING /SIX SIGMA
LEAN Philosophy is a discipline of driving waste out of any process and standardizing work processes. It is widely used in the Toyota production system that has been adopted across multiple industries. It is especially useful in the Service industry where the service processes are not physically observable. Especially useful are tools like visual management that make otherwise invisible work processes visible, and techniques that specifically develop a team member’s creative problem-solving and critical thinking abilities to the fullest.
Example: Call Center
Are all your team members doing the work in the same way, each and every time?
How can you guarantee that your customers are getting consistent high-quality services each and every time?
Are your team members continuously apply their critical thinking skills to improve the process?
How can you guarantee that they will be able to respond to increasing levels of complex service requests interacting with multiple departments and complicated systems to make the right decisions to satisfy your customers and keep them from going to the competition?
Through LEAN WHITE BELT AND YELLOW BELT TRAINING, we teach your team LEAN PRINCIPLES AND TOOLS.
We offer Continuous Process Improvement Workshops through which we apply LEAN TOOLS to solve
Your Problems by engaging with your team in LEAN EVENTS:
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Value Stream Mapping: Step by step process mapping identifying value and non-value added activities with your team and driving waste out of the process
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Problem-Solving Root-Cause Analysis tools identifying the root causes of problems in your process
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Kaizen Events – short term improvement projects with specific process to improve working with your team to solve and implement improvements
LEADERSHIP DEVELOPMENT TRAINING PROGRAM
Are your employees productive?
Are the critical tasks performed in timely manner?
Do your employees burnout frequently and overwhelmed with the fast pace and high performance culture?
Is your organization experiencing significant HR costs?
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Increased employee absenteeism
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Increase in short term disability costs
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Reduced employee morale, high turnover and resignation
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Reduced productivity and low performance culture
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Increased cost of recruiting and low retention
Most organizations struggle with the stress associated with staying organized, working smarter and faster, and meeting multiple deadlines.
We offer Leadership development Training to increase your organization’s performance. Our program lasts over a six month period with 2 hour sessions every two weeks. Each participant provided with materials, audio materials and hands-on exercises requiring real life application.
Proven Benefits of our Training Development Programs:
Increased Productivity through goal setting and priorities management
Better time management and improved organizational skills
Better communication
Higher performing teams
Results of our Training Programs:
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50% Return on Investment
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Higher sales, better profitability
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Improved employee morale and better job satisfaction
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Reduced absenteeism